SEE BELOW FOR OUR MOST FREQUENTLY ASKED QUESTIONS. IF BY CHANCE YOUR QUERY ISN’T ANSWERED BELOW, PLEASE DONT HESITATE TO CONTACT US VIA OUR CONTACT PAGE.
REFUNDS + EXCHANGES -
At Rivvia Projects, we will accept returns on all full priced items within 30 days of the order receipt. Your returned item can be exchanged for either a site credit or a full refund back into your bank account. Refunds do however not include shipping costs.
If you got the wrong size or grabbed the wrong colour, we offer exchanges on same style orders. If you wish to exchange your order for a different style, we kindly ask that you simply process the return as a refund and place a brand new order for the new item.
All Sale / discounted items are 'final sale' and unfortunately cannot be returned or exchanged. We recommend you please choose carefully when shopping during a sale period.
HOW TO MAKE A RETURN -
To process a return, please start by emailing us at email@example.com using the subject line; “Rivvia Projects : RETURN".
In your email please detail your order number, the item you're returning, the reason for your return and if you'd like the return to be processed as a refund, store credit or size / colour exchange.
Once complete, you can return your order using the shipping method of your choice. We strongly recommend using a trackable service as we take no responsible for items lost in return transit. All items must be returned in their original condition; unworn, unused and have the original labels and swing tags attached.
Please mail your return to the following address, clearly marking the package as:
‘Rivvia Projects Return’
2676 Dawson Ave,
Signal Hill CA 90755
PROCESSING YOUR RETURN -
Once your item is received, inspected by our team, and approved as original quality, your return will be processed. All refunds will credited back to the original orders payment method. Some refunds may take up to 14 days to process depending on your financial institution. Please note; shipping costs are non-refundable and will not be re-credited as part of your return.
SIZE + COLOUR EXCHANGES -
If you're keen to exchange your item for a different size or colour there is two options you could take to process this return.
1 - You can follow the above process at no additional item cost, and after receiving and inspecting the returned item, we will swap the item for your desired size or colour and send you a new order and shipping confirmation email.
2 - The alternative is to place a new order for your desired item while completing the return process. This will ensure that your replacement size or colour still available, doesn't sell out, and is confidently on its way to your door. Then after receiving and inspecting the returned item, we will issue a refund and notify you via email.
FAULTY ITEMS -
We pride ourselves on designing, manufacturing and delivering quality garments that you will love for many wears, however sometimes things happen and we miss them.
In the case that something is faulty or damaged, please contact us at firstname.lastname@example.org as soon as possible including a description of the fault and any accompanying images clearly showcasing the area of fault on the garment.
From there we will review the issue and contact you with the next steps.
SHIPPING + DELIVERIES -
Orders are dispatched from our California warehouse. Orders will be shipped Monday to Friday within business hours (excluding public holidays). Orders placed on the weekend will be shipped the next business day.